Cancellation policy 

Last update: 19. January 2023

The Traveler can cancel a booking free of charge until midnight before the booking date. Cancellation can be made by navigating to the booking page > Booking options > Cancel booking

If you are using our app on your Apple or Android device, please ensure that it is updated to the newest version.

A cancellation fee of €5.00/$5.00/£5.00/DKK30.00 per bag will be deducted in case of same-day cancellation.

If the Traveler does not show up and the booking isn’t canceled, the Traveler accepts that LuggageHero, on behalf of the Storage Provider, will deduct a No-Show Fee equal to a full day of storage per bag at the selected storage location. 

LuggageHero shall not bear any liability for any costs, expenses, loss, or damage that you may suffer or incur as a result of a cancellation of a Booking or Storage Service.

In case a Storage Service Provider cancels the Storage Services or a Traveler’s Booking prior to the Storage Services, the User will be reimbursed for the paid Booking Amount.

Travelers can cancel a confirmed booking pursuant to the Storage Services’ cancellation policy set by LuggageHero. We always recommend you carefully read the information of the Storage Services’ applicable terms and conditions before you book the Storage Services. 

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