LuggageHero Services Agreement

Applicability

Last updated: 30th of October 2024

Remuneration Agreement

This Remuneration Agreement (the “Agreement”) is entered into between:

LuggageHero A/S
Århusgade 118,
2150 Copenhagen,
Denmark
(“LuggageHero”)

and

STORAGE SERVICE PROVIDER
(“Storage Service Provider”), which includes ALL listed shop profiles visible on the LuggageHero Storage Manager Dashboard at the date of this Agreement’s acceptance and applies to all shops added thereafter.

Collectively referred to as the “Parties” and individually as a “Party/Part.”

PREAMBLE

WHEREAS, LuggageHero is a communication platform provider connecting Storage Service Providers with travelers seeking luggage storage services (“Services”); and

WHEREAS, the Parties have entered into a Cooperation Agreement outlining their obligations regarding the delivery of Services. This Remuneration Agreement establishes the terms for LuggageHero’s remuneration for providing the platform and for how Storage Service Providers are compensated for delivering the Services.

NOW, THEREFORE, the Parties agree as follows:

1 DEFINITION(S)

1.1 Agreement: This agreement.
1.2 Booking Fee: The fee charged by the Storage Service Provider to Travellers for luggage storage based on hourly, daily, or multi-day rates.
1.3 Communication Platform: The online platform provided by LuggageHero at www.luggagehero.com.
1.4 Handling Fee: A fixed fee charged per transaction by the Storage Service Provider to Travellers.
1.5 Property: Items owned by Travellers.
1.6 Commission: The percentage of the Booking Fee paid by the Storage Service Provider to LuggageHero for access to the platform.
1.7 Service Fee: A fixed fee per bag stored, plus any payment processing fees per booking.
1.8 Tips: Voluntary gratuities given by Travellers, which are not mandatory.
1.9 Travellers: Individuals who sign up on the Communication Platform and use the Services.
1.10 Storage Manager Dashboard: The login area where Storage Service Providers manage their shop profiles, including opening hours, bag capacity, and other details.

2 REMUNERATION

2.1 Booking Fee & Handling Fee:

  • The Storage Service Provider charges a Booking Fee, inclusive of any applicable taxes, to the Travellers for the storage services.
  • Additionally, a Handling Fee is applied per transaction, inclusive of any applicable taxes.
  • LuggageHero collects these fees from Travellers on behalf of the Storage Service Provider through a third-party payment provider.

2.2 Commission:

  • LuggageHero deducts a commission from the Booking Fee to provide access to the Communication Platform and related services. The commission structure and applicable rates are provided to the Storage Service Provider here.
  • The Commission and any associated fees, such as payment processing fees, are deducted from the total payment collected from Travellers, and the remaining balance is transferred to the Storage Service Provider in accordance with the agreed payout schedule.

2.3 Service Fees:

  • LuggageHero may also apply a Service Fee for each bag stored, as well as a payment processing fee. These fees are communicated transparently and will appear in the payout breakdown.
  • This article about Commission, Fee, and VAT details when service fees apply and how they are calculated.

2.4 Direct Payments:

  • In the event of an online payment failure, the Storage Service Provider is responsible for collecting payment directly from the Traveller. Any direct payments collected by the Storage Service Provider will be reflected and deducted in the payout statement.

2.5 Tips:

  • Tips provided voluntarily by Travellers during the check-in or check-out process are not subject to LuggageHero’s commission. However, standard processing fees apply. Tips will be displayed separately in the payout statement and are subject to applicable taxes based on the Storage Service Provider’s jurisdiction.

2.6 Payout Schedule:

  • Payouts to the Storage Service Provider are made either quarterly or monthly on the 7th of the month, following the collection of the Booking Fee and Handling Fee. LuggageHero reserves the right to adjust payout schedules and will notify the Storage Service Provider of any changes with at least 30 days’ notice.
  • It may take several business days after the payout for funds to appear in the Storage Service Provider’s bank account.

2.7 Amendments to Fees:

  • LuggageHero reserves the right to modify commission rates, service fees, and other charges related to the use of the platform, with no less than 30 days’ notice. Any changes will be communicated via email or within the Storage Service Provider’s dashboard.

 

3 INSURANCE AND RETURN OF PROPERTY

3.1 LuggageHero shall be obliged to arrange for insurance through a third-party insurance provider covering the loss/damage of luggage delivered to the Storage Service Provider OR providing a Guarantee. Any fee to the Traveler for insurance will not be advanced to the Partner and is not included in the hourly or daily storage price split with the Partner.

LuggageHero will negotiate with the insurance carrier and will pay premiums, and keep the insurance in force. The insurance shall cover but is not limited to, theft, damages, or any other luggage displacement.

3.2 The insurance offered shall be applicable to the Storage Services to the extent the terms and conditions of the third-party insurance provider cover it. Any insurance queries shall be a matter solely between the Storage Service Provider and the third-party insurance provider and do not concern LuggageHero. In addition, LuggageHero has no obligations about insurance except those that the insurance carrier will provide the Storage Service Provider with details of coverage and that the Storage Service Provider should deal directly with the insurer about any details of coverage and any claims that may arise.

3.3 In addition to the terms and conditions of the third-party insurance provider, it is a prerequisite that all stored luggage be equipped with a security seal if instructed so by the Communication Platform (this only applies when security seals are provided to the shop) and that all bookings be paid via the Communication Platform. LuggageHero shall furnish the Storage Service Provider with the security seals if this applies to the region or country that the Storage Service Provider operates within.

3.4 The Storage Service Provider will be charged for security seals according to the terms outlined in the Commission, Fees, and VAT article. The charge will apply to the number of security seals used that match the amount of checked-in luggage by Travellers. If the number of security seals exceeds the amount of checked-in luggage, the excess seals will be invoiced according to the rates specified in the Commission, Fees, and VAT article.

3.5 The Storage Service Provider shall ensure that adequate safeguarding of the luggage is always offered. When the Property is in the Storage Service Provider’s custody it should be safely stored.

3.6 The Storage Service Provider shall be liable for any loss the Traveller may suffer as a result of loss/damage to the luggage to the extent it is not covered by the third-party insurance.

3.7 Upon the expiry or termination of this Agreement, the Storage Service Provider will return to LuggageHero any property, documentation, records, or confidential information which is the property of the LuggageHero or at any other time requested by LuggageHero.

4 INTEGRAL PART

4.1 This Agreement shall be read together with and constitutes an integral part of the Cooperation Agreement. Save as provided herein, the provisions of the Cooperation Agreement shall remain unchanged and in full force and effect.

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All terms in the Cooperation Agreement (below) and the Remuneration Agreement are accepted by the Storage Service Provider by SMS verification code sent to the listed phone number.

COOPERATION AGREEMENT – EEA

Between LuggageHero A/S and [STORAGE SERVICE PROVIDER]

1 Definitions
2 Background
3 The communication platform services
4 The storage services specifications
5 Contractual relationship between the parties
6 Writing
7 Intellectual property rights
8 Prices, delivery and terms of payment
9 Payments
10 Remuneration
11 Amendments to the cooperation agreement
12 Insurance and return of property
13 Liability for infringements and damages
14 Force majeure
15 Confidentiality
16 Duration
17 Early termination
18 Independent parties
19 Severability
20 Intergal part
21 Headings
22 No waiver
23 Governing law and dispute resolution

This corporation and remuneration agreement (the “Agreement”) has been entered between

LuggageHero A/S
Århusgade 118
2150 Copenhagen
(“LuggageHero”)

and

(“Storage Service Provider”) with all listed shop profiles on LuggageHero Dashboard as per the date these terms are confirmed and apply to all shops added after these terms are accepted.

(hereinafter collectively referred to as the “Parties” and individually as a “Party/Part”)

PREAMBLE

WHEREAS; LuggageHero is a communication platform provider seeking Storage Service Providers to perform storage services (hereinafter the “Services”) to travelers visiting their local community;

WHEREAS; The Storage Service Provider has the capabilities to provide such Services and is seeking to contract with storage services clients (hereinafter “Travelers”) through the communication platform found at www.luggagehero.com and offered by LuggageHero;

WHEREAS; LuggageHero desires to entrust the Storage Service Provider with the mission to perform the Services directly to the travelers and the Storage Service Provider is willing to deliver such Services for the Travellers;

NOW, THEREFORE, the Parties agree as follows:

1 DEFINITIONS

1.1 “Agreement” means this agreement.

1.2 “Business Day” means a day (other than Sunday and Saturday) on which banks in Denmark are generally open for a full range of business.

1.3 “Communication Platform” means the online platform offered by LuggageHero at www.luggagehero.com.

1.4 “Communication Platform Services” means offering access to the Communication Platform found at www.luggagehero.com.

1.5 “Effective Date” means the day of the Parties’ signing of the Agreement.

1.6 “Information” means technical, commercial or financial information, data, formulae and processes or any other information pertaining to the Communication Platform, rendering the Communication Platform Services or the content of the Agreement.

1.7 “LuggageHero’s IPR” means the registered trademark “LuggageHero” and any and all marks and logos and all other proprietary identifiers used by LuggageHero in connection with the Platform and all trademarks and/or trade names of LuggageHero, whether or not registered. All other trademarks, service marks, trade names and logos which may appear on the Platform belong to their respective owners. Except as provided in section 7.2, No right, license, or interest to LuggageHero’s trademarks and/or to any third party marks is granted hereunder, and therefore you will avoid using any of those marks, except as may be permitted by section 7.2.

1.8 “Property” means items owned by the Traveller.

1.9 “Remuneration Agreement” means the separate agreement signed by the Parties in conjunction with the signing of this agreement, to regulate all terms regarding remuneration and insurance.

1.10 “Storage Services” means the storage of luggage.

1.11 “Travellers” means private individuals signed up on the Communication Platform.

1.12 “Users” means Travellers or Storage Service Providers signed up on the Communication Platform.
2 BACKGROUND

1.13 “SMS verification” means when the Storage Service Provider actively submits the unique code sent to the listed phone number to confirm acceptance of these terms.

2 BACKGROUND

2.1 LuggageHero operates a communication platform, essentially a digital marketplace for Travelers and Storage Service Providers that wish to engage in Storage Services arrangements. Shops, hotels, and restaurants, but not limited hereto, may offer their storage facilities on the Communication Platform, while Travelers may search, allocate, and book said Storage Services through the Communication Platform. Although LuggageHero is not a party to the Storage Services transactions, it is a prerequisite for LuggageHero that the services offered through its platform satisfy specific standards. Thus, the objective of this Agreement is to establish the obligations of the Storage Service Provider and LuggageHero in addition to establish how LuggageHero is remunerated for making the Communication Platform available to the Storage Service Providers.

3 THE COMMUNICATION PLATFORM SERVICES

3.1 The Storage Service Provider hereby agrees to engage LuggageHero to perform the Communication Platform Services, and LuggageHero hereby agrees to provide such services to the Storage Services Provider.

3.2 LuggageHero shall have the following obligations regarding the Communication Platform Services:

3.2.1 To furnish the Storage Service Provider with adequate access to the Communication Platform, cf. below;

3.2.2 Online support for customers;

3.2.3 Search Engine Marketing;

3.2.4 Facilitate third-party payment collection from Travelers; and

3.2.5 Offer third party insurance coverage of stored luggage or gurantee.

3.3 LuggageHero is not a party to any agreement entered between Storage Service Provider and Travelers in any circumstances. LuggageHero is only the provider of the Communication Platform, which enables Users to interact.

4 THE STORAGE SERVICES SPECIFICATIONS

4.1 The Storage Service Provider shall have the following obligations:

4.1.1 Offer Storage Services on the Communication Platform to Travellers

4.1.2 Receive, securely store, and release the Travellers’ luggage;

4.1.3 Deliver the Storage Services under the terms and conditions set forth in this Agreement, in a diligent and professional manner;

4.1.4 Ensure that luggage is only issued to the correct individuals by asking for valid identification;

4.1.5 Not to charge the Travellers directly or additionally for the storage; and

4.1.6 Engage with Travellers about Storage Services on the Communication Platform.

4.2 The Service Storage Provider shall deliver the Storage Services in accordance with the specifications provided by LuggageHero. The specifications shall from time to time be furnished by LuggageHero to the Storage Service Provider. Any Specification, and amendments to the Specifications, can be put into effect by LuggageHero at any time.

4.2.1 The Storage Service Provider shall use commercially reasonable efforts to continuously inform LuggageHero of changes or developments that are relevant to the successful delivery of the Storage Services;

4.3 The Storage Service Provider has the sole and ultimate responsibility regarding compliance with all laws, regulations (including without limitation the applicable tax regulations for collecting and paying taxes on Storage Services and luggage storage regulations), or any other duties relating to the Storage Services.

5 CONTRACTUAL RELATIONSHIP BETWEEN THE PARTIES

5.1 The Parties specifically agree that LuggageHero is delivering and offering a communication platform only. The contractual relationship between the Storage Service Provider and the Travellers pertaining to the Storage Services including any liability that may arise out it, shall be non-material to LuggageHero, and no claim can be made towards LuggageHero in this respect.

6 WRITING

6.1 Any changes to the Storage Services and/or changes to the terms and conditions of this Agreement, shall be made in writing. Any changes made in any other way than in writing, including reservations made by e-mail, text messages, phone or through any other mean of communication, shall be deemed invalid.

7 INTELLECTUAL PROPERTY RIGHTS

7.1 Any and all rights to the intellectual property rights, including, but not limited to designs, trademarks, names, marks, logos, copyrights, drawings and insignia relating to LuggageHero (hereafter the “LuggageHero’s IPR”), belong solely to LuggageHero or its affiliate(s), notwithstanding the language in which they might appear or anything to the contrary.

7.2 Subject to the terms and conditions of this Agreement and in consideration of the performance by the Storage Service Provider of its obligations under this Agreement, LuggageHero hereby grants to the Storage Service Provider a royalty-free, non-transferable and non-exclusive license to use LuggageHero’s IPR in furtherance of producing and delivering the Storage Services. Such production and delivery must take place with the only purpose exclusively to provide the Storage Services by the Storage Service Provider. The license will cease on termination of this Agreement.

7.3 The Storage Service Provider shall produce the Storage Services exclusively to Travellers using the Communication Platform and may only use or exploit LuggageHero’s IPR in relation thereto and therefore not otherwise exploit LuggageHero’s IPR than for these purposes.

7.4 The Storage Service Provider shall not pay any separate royalty or fee to LuggageHero for the use of LuggageHero’s IPR throughout the term of this Agreement as the Agreement is concluded with the purpose of enabling the Storage Service Provider’s production and delivery of the Storage Services.

7.5 LuggageHero represents and warrants that it and/or its affiliates have all the IPR necessary to provide the Communication Platform Services and that the Storage Service Provider’s fulfillment of this Agreement will not infringe any intellectual property rights of any third party to LuggageHero’s knowledge.

7.6 Misuse of Marketing Materials

Misuse of any LuggageHero marketing materials, including but not limited to:

  • HeroCode Stickers
  • HeroCode Desk Display Signs
  • Window Flags
  • Street Signs

may result in the imposition of a penalty fee and additional charges. Misuse includes, but is not limited to:

  • Displaying the materials in unauthorized locations.
  • Failing to display the materials as required.
  • Tampering with HeroCode QR codes.
  • Removing or altering materials without prior permission.

4.5 Penalties for Misuse

If LuggageHero identifies any misuse of the provided marketing materials, the following charges may apply:

  • Shipping Costs: A fee equivalent to the total cost of shipping the materials will be deducted from your next payout.
  • Penalty Fee: In addition to the shipping costs, a penalty fee will be imposed to cover expenses and revenue loss resulting from the misuse.

These fees will be automatically deducted from your partner payout as part of the recovery process for the misuse-related costs. You can read more about the use of marketing materials here.

8 PRICES, DELIVERY, AND TERMS OF PAYMENT

8.1 LuggageHero will post prices including all applicable taxes for Storage Services offered on LuggageHero’s Platform, and as such may be subject to taxation, as required or ordered by the applicable tax law in the country in which respective Storage Service Provider provides Storage Services.

8.2 Storage Service Providers are solely responsible for complying with the applicable tax law and pay any taxes including VAT, surcharges, sales taxes, goods and services taxes, and other similar municipal, state and federal indirect or other withholding and personal or corporate income taxes imposed and levied in connection with delivering Storage Services via the Communication Platform.

9 PAYMENTS
9.1 Payments will be processed via LuggageHero’s payment service provider, Stripe Payments UK Limited (“Stripe”). Stripe is a third-party provider and has no affiliation with LuggageHero. LuggageHero may change the payment service provider without any effect to this Agreement and without notice to the Storage Service Provider.

9.2 It is the responsibility of the Storage Service Provider to abide by all the terms specified by Stripe in their terms of use (https://stripe.com/en-dk/checkout/legal) and privacy policies (https://stripe.com/en-dk/privacy). The Storage Service Provider acknowledges that it is fully assuming the risks of conducting any transactions via Stripe’s payment system.

10 REMUNERATION

10.1 For all terms pertaining to remuneration for the Services rendered by the Storage Service Provider to the Travellers as required by this Agreement, the Remuneration Agreement shall apply. The Remunertaion Agreement shall be read together with and constitutes an integral part of the this Agreement.

11 AMENDMENTS TO THE COOPERATION AGREEMENT

11.1 Except as provided in section 11.3, LuggageHero shall be entitled in writing to give the Storage Service Provider one (1) month’s notice of amendments to the content of this Cooperation Agreement, including all appendices, to the end of a month.

11.2 Notice of amendments shall be sent to the Storage Service Provider at the e-mail address provided at signup.

11.3 The Parties agree, pursuant to the terms and conditions of the Remuneration Agreement, that LuggageHero may change the remuneration including all fees applicable to the Storage Services and scope of the Storage Services in good faith at any given time and with immediate effect.

12 INSURANCE AND RETURN OF PROPERTY

12.1 For all terms pertaining to insurance and return of Property, the Remuneration Agreement shall apply. The Remunertaion Agreement shall be read together with and constitutes an integral part of the this Agreement.

13 LIABILITY FOR INFRINGEMENTS AND DAMAGES

13.1 Any claim raised against LuggageHero as a direct result of delivering the Storage Services e.g. loss/damage of property or criminal infringements but not limited hereto, shall be assumed by the Storage Service Provider.

13.2 The Storage Service Provider shall be liable to LuggageHero pursuant to this Agreement for amounts representing direct losses/damages of LuggageHero arising from the performance of the Storage Services.

14 FORCE MAJEURE

14.1 If a Party is prevented from performing its obligations under this Agreement because of an event of Force Majeure, it shall notify the other Party in writing within two (2) Business Days after the occurrence of such event of Force Majeure and consult the other Party. Each Party shall use reasonable endeavors to mitigate the damages to the extent possible. If an event of Force Majeure occurs, the Party claiming Force Majeure shall not be responsible for any damage, increased costs or loss, which the other Party may sustain by reason of such a failure or delay of performance. The Party claiming the event of Force Majeure shall take appropriate means to minimize or remove the effects of the event of Force Majeure and, within the shortest possible time, attempt to resume performance of the obligations affected by the Event of Force Majeure.

14.2 By Force Majeure neither Party is responsible for delay in performance.

15 CONFIDENTIALITY

15.1 Neither the existence of this Agreement or its contents nor information regarding the Parties, including information about LuggageHero, shall, without the prior consent from the other Party, be publicly announced or disclosed by either Party. Such consent is not required in cases where an announcement is necessary to comply with an obligation arising out of any law or regulation or court attendance in connection with this Agreement.

15.2 In the course of performing their respective obligations under this Agreement, the Parties may disclose to each other technical, commercial or financial information, data, formulae and processes (hereinafter collectively referred to as “Information”). With respect to Information disclosed by one Party to the other hereunder, the Parties agree that they will:

15.2.1 Not disclose such Information to any third parties without the prior written consent of the disclosing Party;

15.2.2 Limit the disclosure of such Information only to their respective employees and officers who require such information solely on a need-to-know basis to fulfill the purposes of this Agreement and who are bound by a general obligation of confidentiality; and

15.2.3 Not duplicate or use such Information other than for the purposes set forth in this Agreement.

15.3 The foregoing obligations shall not apply to any Information which the receiving Party can document:

15.3.1 Was already known to the recipient prior to its disclosure by the disclosing Party;

15.3.2 Is or becomes available to the public without breach of this Agreement by the recipient;

15.3.3 Will become available to the recipient from a third party who had not received the same from the disclosing Party under any obligation of confidentiality;

15.3.4 Is legally required to be disclosed pursuant to the order or demand of a court, administrative agency or other government body, provided that the recipient provides reasonable advance notice thereof and co-operates with the disclosing Party in seeking a protective order or otherwise preventing its disclosure to the extent not contrary to the applicable law.

15.4 The secrecy obligation in this clause 16 shall continue to apply even after the expiry of the Agreement.

16 DURATION

16.1 This Agreement shall enter into force from the day of acceptance by The Storage Service Provider ( and shall continue until it is terminated.

16.2 The Parties may terminate the Agreement with [3] month’s written notice. During the (3) month’s termination period the Partner is obligated to uphold the same average storage capacity and normal business opening hours as before termination.

16.3 After termination of this agreement – irrespective of cause – the Storage Service Provider shall be under obligation to remove all LuggageHero stickers and other LuggageHero marketing material from the Storage Service Provider no later than seven (7) days after the date of termination of the Agreement.

16.4 Read specifically the term concerning rights reserved during the Term and for 12 months thereafter

17 TERM OF THIS AGREEMENT AND FOR 12 MONTHS THEREAFTER

17.1 Unless expressly agreed otherwise in writing with LuggageHero, because of LuggageHero’s legitimate business interest, during the Term of this Agreement and for 12 months thereafter, to run consecutively, beginning on the last day of the Term, whether the Agreement is terminated at the option of LuggageHero or the Partner and whether it is terminated for any reason or no reason, the Partner agrees and covenants not to sell or engage in any activities of any kind or nature that is in direct competition with LuggageHero or its affiliates. In addition to all other remedies that are available to LuggageHero at law, in case of any breach of the exclusivity in this Section, the Partner shall be responsible for paying all commissions and charges due to LuggageHero as if the Agreement were in full force and effect during the period covered by the exclusivity agreement.

18 EARLY TERMINATION

18.1 Without prejudice to any Party’s rights of termination under this Agreement, the non-defaulting Party may terminate this Agreement at any time with immediate effect:

18.1.1 In the event of any material breach of this Agreement by either Party that, if capable of being remedied, is not remedied within 20 days of receipt of written notice from the non-defaulting Party requesting such remedy.

18.2 The Parties shall have the right to terminate this Agreement without prior notice by giving written notice to the other Party in any of the following events, without prejudice to any other remedies or rights the Parties may have:

18.2.1 Insolvency of the other Party, commencement of proceeding for dissolution, winding-up or liquidation of its business, filing of a bankruptcy or corporate reorganization petition by or against the other Party, or appointment of any receiver, trustee or custodian for the other Party for the benefits of creditors.

19 INDEPENDENT PARTIES

19.1 The Parties agree that their relationship is not that of joint ventures, principals or agents, or franchiser and franchisees. Both are independent parties acting on their own accounts, and neither is authorized to make any commitment or representation, express or implied, on the other’s behalf unless authorized to do so by the other in writing.

20 SEVERABILITY

20.1 If any provision or Clause of this Agreement should be held invalid, inoperative or unenforceable for any reason, such provision or Clause shall be replaced with a revised provision or Clause which accomplishes, to the extent possible, the business purpose of the original Clause in a valid and enforceable manner, and the remaining provisions of this Agreement shall remain binding on the Parties hereto.

21 INTERGAL PART

21.1 This Agreement shall be read together with and constitutes an integral part of the Remuneration Agreement. Save as provided herein, the provisions of the Remuneration Agreement shall remain unchanged and in full force and effect.

22 HEADINGS

22.1 The headings of clauses of this Agreement have been inserted for convenience only and shall not form part of this Agreement and in any way amplify the terms and provisions hereof.
23 NO WAIVER

23.1 No delay, omission or failure by either Party to exercise any right or remedy provided herein shall be deemed to be a waiver thereof or acquiescence in the event giving rise to such right or remedy, but every such right or remedy may be exercised from time to time and as often as may be deemed expedient by either Party for exercising such right or remedy.

24 GOVERNING LAW AND DISPUTE RESOLUTION

24.1 The Parties shall seek to amicably solve any dispute, controversy or claim arising out of or relating to this Agreement or the breach or invalidity thereof. Any dispute, controversy or claim arising out of or in connection with this Agreement or the breach, termination or invalidity thereof which cannot be settled amicably within a period of 30 days shall be finally settled only by simplified arbitration in accordance with the Rules of Procedure of the Danish Institute of Arbitration and according to Danish law (excluding Danish rules on conflict of laws). The place of arbitration shall be Copenhagen. The language shall be English.

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The Storage Service Provider accepts all conditions in Cooperation Agreement and Remuneration Agreement in full when confirmed trough SMS verification.

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