Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is secured with unique security seals provided for free at your local LuggageHero.

Use the search bar up top of the page to start browsing your ideal spot for your luggage or click "My location" Use the map or browse the list of shops.

Once you've booked, you simply show up, click "start storage timer" on your smartphone or follow the link provided on email or SMS. Directions are available once you have made a booking.

Upon pick-up, click "stop storage timer" which will process payment.

LuggageHero is the only luggage storage service in the world to only charge you for the hours you spend storing your luggage -- and at a low hourly rate. No more pre-paying for hours not spent. The price is listed on each shop profile before booking and includes insurance. To ensure that you don't pay too much we have a daily cap.

In the collaboration with First Marine Insurance Ltd., cover holders for Lloyd’s of London, one of the world's largest insurance companies, we are proud to be covering each piece of luggage free of charge every time you use our luggage service. The insurance is optional, you can easily add it when making your booking and it will cover your bags for up to $3,000/€2500 while being stored. On the other hand, if you decide not to add the insurance, there is always a guarantee of $500. Make sure you do not pay cash in a drop-off/pick-up shop, because insurance will not cover any bookings that are not paid directly to LuggageHero. You must pay directly to LuggageHero to be covered.

Submit your credit card information for swift drop-off and pick-up at a LuggageHero location. You don’t need to worry about having the right currency on hand when paying online. All major credit cards are accepted. The shops do not receive cash when using LuggageHero. The insurance on your luggage is valid only if the payment has been made directly to LuggageHero.

You don't need to download anything to use LuggageHero. You simply book using our website. Once you are at the shop, you check yourself in using the link provided when booking. But we of course suggest to download our app for more comfort.

Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is stored away from any public access.

Of course! We know that plans can change, therefore our customers have the option to cancel their booking by contacting us up until midnight of the day before without any charges. For same-day cancellations and no-shows, there will be a fee which equals to the daily rate of the chosen location