Are travelers due for a Christmas gift?
Last December, the reported number of lost or mishandled bags rose from the year before, while from 2016 to 2017 the numbers fell. So maybe we’re due for a year of big improvement, which would be a welcome gift under the Christmas tree!
What to do if you have the baggage blues
If you end up being one of the unlucky ones who travel for holiday, here are some things you can do:
- If your bag doesn’t arrive, or is damaged or tampered with, report it to the airline immediately, preferably while you’re at the airport. Otherwise, call them as soon as possible. Document as much as you can with photos, and save any communication you can.
- If your bag is damaged, request repair or replacement. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control, according to the U.S. Department of Transportation’s Aviation Consumer Protection division.
- If you’re flying within the United States, DOT rules state that your baggage is covered up to $3,500 per passenger and around $1,600 internationally. To collect, you need to fill out the necessary forms and have proof of loss.
- If your bag is lost and you need to replace essential items, the airline should reimburse you for those costs.
is a global network of safe, convenient and affordable luggage storage sites in local shops, cafés and hotels. It has stored more than 1.7 million hours of luggage across more than 1,400 drop-off points in Europe and North America. LuggageHero is headquartered in Copenhagen and serves travelers across 37 major cities in Europe and North America, with more to be launched this year. LuggageHero was named one of the Top 25 travel startups to watch in 2019 by PhocusWright and has been recommended by leading media outlets, including the New York Times, Lonely Planet and Fodor’s.