Is your hotel only serving your own guests?
Most hotels are equipped with friendly staff, open 24 hours a day, and have space to spare. Often this is not fully utilized as most hotels are only catering to the guests who are checking in to stay at the hotel.
For the past 3 years, we at LuggageHero have been successfully partnering up with hotels in major cities to add an extra dimension to the service a hotel is usually offering. By offering luggage storage to travelers that are not guests at your hotel, you’re displaying your hotel to a new group of potential clients, while providing a service that’s safe and reliable. It’s simple, but a great way to add value to your existing business, free of charge.
A new revenue stream for your hotel
€2,500/$3,000 insurance per bag
Seamless online process
The Most Commonly Asked Questions
We know it might be difficult to add a new service to an organisation, and you may wonder how it works in practical terms. Therefore, below we've listed the most common questions hotel managers have asked before signing up
How do we get paid?
When you sign up, you set up a payment account through our provider Stripe. Once you have set it up, all payments run automatically each month.
Can we ask customers for ID?
Yes. If you're more comfortable with asking customers for their ID, you're free to do so.
What customer information do you have?
All customers leave a digital footprint when they book through our online system. We have their information (Card, email, name etc.) in our system.
Is it time-consuming to deal with LuggageHero customers?
No. A standard bag check-in process takes less than a minute due to the online booking process before entering your hotel.
Who is reliable for the content of the bags if something is missing?
We provide insurance on each bag (Up to $3,000/€2500) and if an insurance situation occurs, the customers deals directly with the insurance company and us to solve the matter.
Do you experience a lot of insurance cases?
No. We really don't. In more than 3 years, we've dealt with less than 5 insurance cases.
Can we check the bags if we feel uncomfortable for any reason?
Yes. The staff is allowed to check a customer's bag before storing it in any case.
How do you keep track of which bookings checked in at our hotel?
Each customers will be asked to start a storage timer through their smartphone. This way we know who has checked in bags in each of our storage points in real time. When they return to pick up their bags, they simply stop the timer to pay for the amount of hours you've stored their bags.
Do we need to charge customers at the hotel?
No. All payments are completed online through our platform.
What if we don't have that much space?
Our platform lets you select the amount of bags you have capacity for. We recommend a minimum of 5. Therefore, any hotel with just a little bit of space can join the concept.
Some of our hotel partners
LuggageHero in the press
"LuggageHero, which offers online booking with a credit card — thus, eliminating the need for users to have local currency on hand — is one of the most recent players to expand its services. In December the company began operating in New York, where today it has some 250 locations."
"One solution is LuggageHero, which was already on the scene in Copenhagen and London, and has now expanded into New York. Its selling point is that it lets you store your luggage in a local shop, café or hotel, which is often more convenient than having to go to a storage facility at a train station."
"LuggageHero, which Jannik Lawaetz founded in 2016, currently has more than 300 storage locations in six cities (New York, London, Copenhagen, Lisbon, Madrid and Barcelona) and plans to expand to 39 cities by January 2020."
"LuggageHero founder and chief executive Jannik Lawaetz says that the concept was inspired by that mother of invention — necessity — and Airbnb. A couple of years ago, he and his girlfriend rented an apartment in Barcelona via the home-share service. They had a later flight on their day of departure and wanted to continue exploring the city, but didn't want to lug their suitcases around. "