HotelsHero: Smart Luggage Storage for Modern Hotels
Free, secure, and easy-to-use—HotelsHero simplifies guest luggage handling while unlocking new service opportunities.
Managing guest luggage shouldn’t be a burden. That’s why the team behind LuggageHero, a global leader in on-demand luggage storage since 2016, has launched HotelsHero—a streamlined luggage storage platform designed specifically for hotels, hostels, and apartment-style accommodations.
Whether you run a small boutique hotel or a large chain property, HotelsHero can help you manage guest bags more efficiently while introducing modern conveniences like digital tipping—all at no cost to the hotel.
Flexible Options That Fit Your Operation
HotelsHero offers two distinct solutions, depending on how you want to operate your luggage storage service. A digital interface powers both options and require no lockers or complex installations.
- Staff-Assisted Storage (with Digital Tipping)
Perfect for hotels with bell staff. Guests scan a QR code, tag their luggage, and hand it over to your team. Retrieval is just as simple—with a digital claim ticket sent directly to the guest. Optional services like insurance and mobile tipping are integrated, so guests can show appreciation even without carrying cash.
Digital tipping helps address a growing challenge: while tipping has become common in ride shares and food delivery, many hotel staff see fewer tips as guests rely less on cash. HotelsHero helps close that gap and boost employee satisfaction.
Hotels also gain access to built-in analytics, allowing managers to track rush hours, seasonal trends, and staff efficiency—all based on real-time luggage activity.
- Self-Service Storage
For properties with leaner operations or limited front desk capacity, HotelsHero’s self-service model is ideal. Guests follow signs to a secure storage area, scan a QR code, and tag their luggage. Their booking triggers access to the space, and they store bags themselves—no staff involvement required.
The system can be set up in under a week and includes optional tipping and insurance features. It’s a seamless, scalable solution for hotels looking to free up staff time while still offering a valued service to guests.
Security Built In
No matter which model you choose, HotelsHero includes intelligent tracking and optional security seals that provide tamper-evident protection. Each luggage tag is uniquely linked to the guest and booking, giving both staff and travelers peace of mind.
Guests can also opt to purchase insurance for extra coverage during storage—another small way to boost the hotel’s service offering without additional operational cost.
Simple Setup, Strong Results
There’s no subscription fee, no mandatory hardware, and no IT integration needed. HotelsHero only earns when guests choose optional add-ons like tipping or insurance. For hotels, that means:
- No upfront investment
- No ongoing maintenance or contracts
- A better guest experience with less staff pressure
What began as a luggage storage service for travelers is now becoming a smart revenue support tool for hotels—enhancing convenience, streamlining daily operations, and improving guest satisfaction in one move.
A Guest Service Guests Actually Use
From the UK to the U.S., HotelsHero adapts to local preferences. Market research shows that European hotels tend to lean toward self-service storage, while American hotels prefer staff-managed services. HotelsHero offers both—fully customizable to your space, staffing, and guest flow.
Ready to Get Started?
Hotels can activate the system in days and choose the setup that suits them best. Whether you’re looking to reduce front desk congestion, increase tips for staff, or offer more secure, streamlined guest services, HotelsHero is here to help.
Learn more and get started here
About LuggageHero
Founded in Copenhagen in 2016, LuggageHero has grown into one of the most trusted names in luggage storage. With over 1,270 active locations in 236 cities across 41 countries, we’ve securely stored more than 7 million hours of luggage—and counting.
Contact:
Jannik Lawaetz, Founder & CEO
📧 jannik.lawaetz@hotelshero.com
📞 EU: +45 2758 7000
📞 USA: 718-509-9271
Skype: jannik.lawaetz