Account Manager at LuggageHero

Account Manager at LuggageHero

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Account Manager - America, North Market

Location: Sales/Remote/On-Site

About Us:

At LuggageHero, we’re trying to transform the brick-and-mortar SMB landscape. We connect global travelers with local businesses, enabling a seamless experience through innovative technology. Our vision is to become the leading platform for brick-and-mortar SMBs to generate additional revenue, drive foot traffic, and much more.

We’re looking for talented individuals who share our core values of innovation, results-driven mentality, resourcefulness, vision, and passion for building something extraordinary. LuggageHero is headquartered in Copenhagen, with a global presence.

Job Overview:

As an Account Manager at LuggageHero, you will be a vital part of our growth strategy, managing key client relationships and ensuring a smooth end-to-end sales and customer service experience. We are seeking a candidate who is passionate about customer service, dedicated to helping partners succeed, and capable of optimizing order processes from sale to post-sale support.


  • Cultivate and maintain strong relationships with top partners.

  • Identify and capitalize on new business opportunities within our partner network.

  • Develop and implement effective strategic sales plans.

  • Uphold uncompromising standards of quality.

  • Foster clear and effective communication with clients, ensuring exceptional customer experiences.

  • Monitor partner feedback and translate it into actionable improvements within the team.

  • Distribute promotional materials to top partners.

  • Conduct in-person visits to key markets.

  • Explore new growth opportunities within the brick-and-mortar SMB sector.


  • Previous experience in a related field or a proven track record in a similar role.

  • Demonstrated experience in working with clients and stakeholders to develop and negotiate directives.

  • Native speaker.

  • Proficient in English (knowledge of other languages within your region is advantageous).

  • Exceptional phone communication and relationship-building skills.

  • Analytical and strategic thinker with strong influencing capabilities.

  • Ability to synthesize information and present clear and concise recommendations.

  • Proficient at managing multiple deliverables concurrently without compromising quality.

  • Comfortable working independently as well as collaboratively.

  • Effective negotiation skills.

  • Willingness to travel.

  • Proactive and determined attitude.

Diversity and Inclusion:

At LuggageHero, we are committed to creating an inclusive environment that welcomes individuals from all backgrounds, regardless of gender identity, orientation, or expression. Our mission is to break down barriers and encourage fresh perspectives in a space where everyone feels they belong.

About Working at LuggageHero:

We foster an inclusive environment where creativity and innovation thrive. We do not define ourselves by race, gender, or age; we are about people. We are nothing without our people being their most creative and innovative selves.