Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks.

• No download necessary. To store luggage, travelers simply visit LuggageHero.com, choose a location, and place a booking.
• Start the storage timer on site when dropping off your luggage and stop the storage timer upon pick-up. For those traveling without internet access, most sites have Wi-Fi (designated on the map).
• No fees are charged until luggage is dropped off.
• Users are charged by the hour, with a reasonable daily maximum. Luggage can be stored for multiple days.
• Security seals are placed on bags to assure that luggage remains secure.
• Each piece of luggage and its contents are insured up to $3,000 in the USA and equivalent amounts elsewhere.
• Customer online chat support is available 24/7.

What

LuggageHero is a trailblazing luggage-storage network that operates via the peer-to-peer sharing economy system.

Who, Where and When

• Danish founder and CEO Jannik Lawaetz started LuggageHero in 2016 in Copenhagen. It has about 50 drop-off points in his hometown. LuggageHero launched in London in March 2017. It has more than 120 storage sites.
• As of August 2018, LuggageHero had stored more than 75.000 pieces of luggage across 280 sites in less than 2 years – with none damaged or lost.
• LuggageHero launched its third and largest site — New York City — in December 2017. It debuted with more than 100 storage sites covering four boroughs of New York and is expected to grow more sites.
• The company anticipates that 36 new cities will be launched in 2019. Stay tuned by subscribing to the newsletter here.