We certify shops for your safety

certified luggagehero

Your safety and security is our priority. That’s why we have local LuggageHero employees review all our shops in New York, London, Copenhagen, Madrid, Barcelona, Lisbon, Boston, Montreal, Rome, Brussels, Nice, Paris, Amsterdam, Chicago, Miami, Venice, Porto, Berlin, Florence, Milan, San Francisco, Vienna and many more.

Every LuggageHero site is inspected so that we can ensure the safety of your belongings and so that you can feel safe personally. The local shop is on a contract with LuggageHero to live up to set of specific quality standards when storing the luggage. Furthermore, they are subject to continuous quality control carried out by LuggageHero, including the use of mystery shoppers and follow-up reviews by travelers.

When storing luggage with LuggageHero, we guarantee that:

  • All items will be carefully stored away from public access and are insured.
  • All storage personnel has been instructed on how to handle and store your luggage.
  • Storage personnel has been instructed on the procedure of not receiving direct cash payments. All payments are made directly in the web app for your safety.

These strict rules are set in place for your safety. If you ever experience any deviations from the above-mentioned criteria, don’t hesitate to reach out at contact@luggagehero.com or our Chat support (found in the right corner)

Most-reviewed luggage storage service

4.7 (109,736)

FAQ

What is the concept?

Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks.

How to store your luggage at LuggageHero

Use the search bar up top of the page to start browsing your ideal spot for your luggage or click "My location" Use the map or browse the list of shops.

Once you've booked, you simply show up, click "start storage timer" on your smartphone or follow the link provided on email or SMS. Directions are available once you have made a booking.

Upon pick-up, click "stop storage timer" which will process payment.

How do I calculate the price?

LuggageHero is the only luggage storage service in the world to only charge you for the hours you spend storing your luggage -- and at a low hourly rate. No more pre-paying for hours not spent. The price is listed on each shop profile before booking and includes insurance. To ensure that you don't pay too much we have a daily cap.

Insurance and safe luggage storage

In the collaboration with First Marine Insurance Ltd., cover holders for Lloyd’s of London, one of the world's largest insurance companies, we are proud to be covering each piece of luggage free of charge every time you use our luggage service. The premium insurance is optional, you can easily add it when making your booking and it will cover your bags for up to $3,000/€2500 while being stored. On the other hand, if you decide not to add the insurance, there is always a guarantee of $500. Make sure you do not pay cash in a drop-off/pick-up shop, because insurance will not cover any bookings that are not paid directly to LuggageHero. You must pay directly to LuggageHero to be covered.

Cash-free

Submit your credit card information for swift drop-off and pick-up at a LuggageHero location. You don’t need to worry about having the right currency on hand when paying online. All major credit cards are accepted. The shops do not receive cash when using LuggageHero. The insurance on your luggage is valid only if the payment has been made directly to LuggageHero.

No download necessary

You don't need to download anything to use LuggageHero. You simply book using our website. Once you are at the shop, you check yourself in using the link provided when booking. But we of course suggest to download our app for more comfort.

Where is the luggage stored?

Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is stored away from any public access.

Can I cancel my booking with LuggageHero?

Of course! We know that plans can change, therefore our customers have the option to cancel their booking by contacting us up until midnight of the day before without any charges. For same-day cancellations and no-shows, there will be a fee which equals to the daily rate of the chosen location