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Every LuggageHero site is inspected so that we can ensure the safety of your belongings and so that you can feel safe personally. The local shop is on a contract with LuggageHero to live up to set of specific quality standards when storing the luggage. Furthermore, they are subject to continuous quality control carried out by LuggageHero, including the use of mystery shoppers and follow-up reviews by travelers.
When storing luggage with LuggageHero, we guarantee that:
These strict rules are set in place for your safety. If you ever experience any deviations from the above-mentioned criteria, don’t hesitate to reach out at email@example.com or our 24-7 Chat support (found in right corner)
Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is secured with unique security seals provided for free at your local LuggageHero.
Press "Find" at the top of this page to start browsing your ideal spot for your luggage or click "Near me." Use the map or browse the list of shops.
Once you've booked, you simply show up, click "start storage timer" on your smartphone or follow the link provided on email or SMS. Directions are available once you have made a booking.
Upon pick-up, click "stop storage timer" which will process payment.
LuggageHero is the only luggage storage service in the world to only charge you for the hours you spend storing your luggage -- and at a low hourly rate. No more pre-paying for hours not spent. The price is listed on each shop profile before booking and includes insurance.
Security seals are always placed on each of your bags through the zippers to assure that luggage remains secure and to prove that no one has opened or tampered with your luggage.
In the collaboration with First Marine Insurance Ltd., cover holders for Lloyd’s of London, one of the world's largest insurance companies, we are proud to be covering each piece of luggage free of charge every time you use our luggage service. The insurance is covered up to $3,000/€2500 per item of luggage. Make sure you do not pay cash in a drop-off/pick-up shop, because insurance will not cover any bookings that are not paid directly to LuggageHero. You must pay directly to LuggageHero to be covered.
Submit your credit card information for swift drop-off and pick-up at a LuggageHero location. You don’t need to worry about having the right currency on hand when paying online. All major credit cards are accepted. The shops do not receive cash when using LuggageHero. The insurance on your luggage is valid only if the payment has been made directly to LuggageHero.
You don’t pay unless you drop off your baggage at a LuggageHero shop. We do this because it’s how we personally would like to be treated. Therefore, no amount will be charged if you fail to show up for your booking.
You don't need to download anything to use LuggageHero. You simply book using our website. Once you are at the shop, you check yourself in using the link provided when booking.
Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is stored away from any public access and secured with a security seal every time.
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