We certify shops for your safety
Your safety and security is our priority. That’s why we have local LuggageHero employees review all our shops in New York, London, Copenhagen, Madrid, Barcelona, Lisbon, Boston, Montreal, Rome, Brussels, Nice, Paris, Amsterdam, Chicago, Miami, Venice, Porto, Berlin, Florence, Milan, San Francisco, and Vienna +17 new cities coming during 2020-21.
Every LuggageHero site is inspected so that we can ensure the safety of your belongings and so that you can feel safe personally. The local shop is on a contract with LuggageHero to live up to set of specific quality standards when storing the luggage. Furthermore, they are subject to continuous quality control carried out by LuggageHero, including the use of mystery shoppers and follow-up reviews by travelers.
When storing luggage with LuggageHero, we guarantee that:
- All items will be carefully stored away from public access and are insured.
- All storage personnel has been instructed on how to handle and store your luggage.
- Stored items will be secured with our custom security seal, which is provided in all our shops.
- Storage personnel has been instructed on the procedure of not receiving direct cash payments. All payments are made directly in the web app for your safety.
These strict rules are set in place for your safety. If you ever experience any deviations from the above-mentioned criteria, don’t hesitate to reach out at firstname.lastname@example.org or our 24-7 Chat support (found in the right corner)
What is the concept?
Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is secured with unique security seals provided for free at your local LuggageHero.
How to store your luggage at LuggageHero
Use the search bar up top of the page to start browsing your ideal spot for your luggage or click "My location" Use the map or browse the list of shops.
Once you've booked, you simply show up, click "start storage timer" on your smartphone or follow the link provided on email or SMS. Directions are available once you have made a booking.
Upon pick-up, click "stop storage timer" which will process payment.
How do I calculate the price?
LuggageHero is the only luggage storage service in the world to only charge you for the hours you spend storing your luggage -- and at a low hourly rate. No more pre-paying for hours not spent. The price is listed on each shop profile before booking and includes insurance. To ensure that you don't pay too much we have a daily cap.
Security seal provided for free
Security seals are always placed on each of your bags through the zippers to assure that luggage remains secure and to prove that no one has opened or tampered with your luggage.
Insurance and safe luggage storage
In the collaboration with First Marine Insurance Ltd., cover holders for Lloyd’s of London, one of the world's largest insurance companies, we are proud to be covering each piece of luggage free of charge every time you use our luggage service. The insurance will cover your bags for up to $3,000/€2500 while being stored. Make sure you do not pay cash in a drop-off/pick-up shop, because insurance will not cover any bookings that are not paid directly to LuggageHero. You must pay directly to LuggageHero to be covered.
Submit your credit card information for swift drop-off and pick-up at a LuggageHero location. You don’t need to worry about having the right currency on hand when paying online. All major credit cards are accepted. The shops do not receive cash when using LuggageHero. The insurance on your luggage is valid only if the payment has been made directly to LuggageHero.
Only pay if you show up
You don’t pay unless you drop off your baggage at a LuggageHero shop. We do this because it’s how we personally would like to be treated. Therefore, no amount will be charged if you fail to show up for your booking.
No download necessary
You don't need to download anything to use LuggageHero. You simply book using our website. Once you are at the shop, you check yourself in using the link provided when booking.
Where is the luggage stored?
Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is stored away from any public access and secured with a security seal every time.