• No download necessary. To store luggage, travelers simply visit LuggageHero.com, choose a location, and place a booking.
• Start the storage timer on-site and stop the storage timer upon pick-up using your mobile-browser. Most sites have Wi-Fi (designated on the map) for those traveling without Internet access.
• No fees are charged until luggage is dropped off.
• Users are charged hourly or daily.
• Each piece of luggage and its contents are insured up to $3,000 in the USA and €2,500 in Europe and equivalent amounts elsewhere.
• Customer online chat support is available.

About

LuggageHero is a trailblazing luggage-storage network that operates via the peer-to-peer sharing economy system.

Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local representative, who performs regular quality checks. Check out some of the people behind the local businesses right here.

LuggageHero is a platform that allows local businesses and hotels to offer temporary luggage storage by utilizing spare space in their venue.

Jannik Lawaetz had the original idea for LuggageHero in 2016 after dragging around his luggage too many times. He created a peer-to-peer economy-sharing concept that is easy to use and trustworthy, and where customers pay only for hours, their luggage is stored. He started in his hometown of Copenhagen, Denmark.

Kristian Loekkegaard reached out to Jannik after reading a newspaper article about Jannik’s idea and early traction in Copenhagen. Initially, he was interested in becoming an investor, but he ended up joining Jannik to head up the technology side of the business. Together they founded LuggageHero as it is today and expanded the service to London and New York City in 2017. Since then we’ve garnered substantial support from the largest Nordic VC and achieved successful crowdfunding, highlighting our financial strength and fundraising capabilities.

Since 2019 the company has grown into +240 cities all over the world, and has stored bags for over 7 million hours.

The vision is for LuggageHero to make storage available at every point of interest worldwide.

Who, Where and When

• Danish CEO and co-founder Jannik Lawaetz started the first stage of LuggageHero in 2016 in Copenhagen. It has about 50 drop-off points in his hometown. LuggageHero launched in London on March 2017. It has more than 120 storage sites. New York followed the same year, with more than 140 sites. By January 2020, LuggageHero had expanded to more than 35 cities,with more on the way. Locations include Madrid, Barcelona, Lisbon, Boston, Montreal, Rome, Paris, Amsterdam, Chicago, Miami, Venice, Porto, Berlin, Milan, San Francisco, Vienna, Dublin, and Washington DC.
• LuggageHero secured VC funding from one of the biggest VC firms in the Nordics as well as a successful crowdfunding campaign on Seedrs that was overfunded within a day of securing investment from more than 740 investors.
• As of August 2024, LuggageHero had racked up more than 7,000,000 hours of stored luggage with no filed claims of damage or loss.
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How does it work?

Using LuggageHero is straightforward and user-friendly. To reserve a storage spot, customers can visit the LuggageHero website or app and enter their desired address. They can browse through photos of the storage locations, read user reviews, and make reservations online. Additionally, in some selected stores, LuggageHero offers a “walk-in” option where no prior reservation is required. Upon arrival at the storage location, each piece of luggage is secured with a protective seal and safely stored.

High level of security

Security is a top priority at LuggageHero. Every piece of luggage stored with LuggageHero is insured up to $3,000 (or €2500) in collaboration with First Marine Insurance Ltd. This ensures peace of mind for customers, knowing their belongings are protected.

Pricing

LuggageHero offers competitive and flexible pricing options. The only one that offers both daily and hourly prices. The daily rate is set at $5.40, and the hourly rate is $1.19. This pricing structure ensures that customers only pay for the time their luggage is stored, making it a cost-effective solution for travelers.

Read more about the team behind LuggageHero here