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How It Works 1, 2, 3

Book online and receive directions

Drop off the luggage at a LuggageHero shop

Enjoy your time without the weight of your luggage

Details on how it works:

  • No download necessary. To store luggage, travelers simply visit LuggageHero.com, choose a location, and place a booking.
  • Start the storage timer on site when dropping off your luggage and stop the storage timer upon pick-up. For those traveling without internet access, most sites have Wi-Fi (designated on the map).
  • No fees are charged until luggage is dropped off.
  • Users are charged by the hour, with a reasonable daily maximum. Luggage can be stored for multiple days.
  • Security seals are placed on bags to assure that luggage remains secure.
  • Each piece of luggage and its contents are insured up to $3,000 in the USA and €2,500 in Europe and equivalent amounts elsewhere.
  • Customer online chat support is available 24/7.

Read more:


LuggageHero is a trailblazing luggage-storage network that operates via the peer-to-peer sharing economy system.

Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Check out some of the people behind the local businesses right here

Who, Where and When

  • Danish founder and CEO Jannik Lawaetz started LuggageHero in 2016 in Copenhagen. It has about 50 drop-off points in his hometown. LuggageHero launched in London in March 2017. It has more than 120 storage sites. New York followed the same year, with more than 140 sites. By April 2019, Luggage Hero had expanded to sites in Barcelona, Madrid, Lisbon and Rome.
  • As of April 2019LuggageHero had racked up more than 765,000 hours of stored luggage across 450 sites, with no filed claims of damage or loss.
  • The company anticipates that 36 new cities will be launched in 2019. Stay tuned by subscribing to the newsletter here.

Turn your travel days into holidays

Store your luggage in a local shop, café or hotel

Pay a low hourly rate including full insurance coverage

Read more about the team behind LuggageHero here