What is LuggageHero?
LuggageHero is luggage storage in local shops making luggage storage easier and more convenient than ever.
By using our online search engine, you are able to locate luggage storage locations near you or in a specific area. Specify your drop-off date and the number of bags you want to be stored. Making a booking is risk-free and directions will be available to you. Should your travel plans change, you can cancel the booking without being charged.
How do you store your luggage with LuggageHero?
1. Use the map or browse the list of shops.
2. Amend the number of bags you wish to be stored and the drop-off date.
3. Directions will be sent to you by email and SMS (if chosen). The directions are also available on your booking page.
4. Start the storage timer once you arrive in the shop for insurance.
5. Attach security seal, found in the shop, through the zippers of your bag. This will ensure your bags up to $3,000/€2.500/£2.200. Take a picture of the seal attached to your bag as a receipt for delivered luggage.
6. Stop the Storage Timer when you pick up your bags. This will process payment.
Everything is paid online for your safety and convenience.
How do you process payment?
Payment is processed when stopping the storage timer. This allows us to calculate the total based on the hours spent on storage. We do, of course, have a reasonable daily cap.
Submit your credit card information for swift drop-off and pick-up at a LuggageHero storage location. You don’t need to worry about having the right change on hand when paying online. All major credit cards are accepted. The shops do not receive cash when storing luggage. The insurance on your luggage is only valid if the payment has been made directly to LuggageHero. This also ensures that we can provide you with online support anytime and a platform to find conveniently located luggage storage locations.
Is my luggage Insured and safe?
In collaboration with First Marine Insurance Ltd., cover holders for Lloyd’s of London, one of the world's largest insurance companies, we are proud to be covering each piece of luggage every time you use our luggage storage service. Our insurance cover up to $3,000/€2500 per item of luggage. Make sure you do not pay cash in a LuggageHero luggage storage shop, because insurance will not cover any bookings that are not paid for directly to LuggageHero. You must pay directly to LuggageHero to be covered.
Each piece of luggage is sealed with a unique identification number for your complete reassurance and to guarantee that no one has accessed your belongings. When you arrange for drop-off and pick-up of your luggage, you will receive an automatic receipt via email. The shop will ask to see a valid receipt before returning any luggage to you.
Can I pay for luggage storage with cash?
LuggageHero is cash-free luggage storage. When storing your luggage with a LuggageHero luggage storage location payment must be completed online unless else is advised when stopping the storage timer. This is the only way for a service like LuggageHero to work. It will also ensure that your luggage is fully insured and that we can provide any kind of support.
What do you mean by risk-free booking?
You don’t pay unless you drop off your baggage at a LuggageHero luggage storage location. We do this because it’s how we personally would like to be treated. Therefore, no amount will be charged if you cancel or fail to show up for your booking. That is what we call risk-free booking.
Can I change the number of bags I want stored after I've made a booking?
Yes, by navigating to the booking options menu on your booking page, you'll be able to adjust the number of bags you need to be stored.
Do I have to download an app?
No, you don't need to download anything to use LuggageHero. You simply book online using our website. Once you are at the luggage storage location, you start the storage timer on your booking page. A link to this page is also sent to you by email and SMS if chosen. For your interest, an App is on its way!
Is the shop being paid for being a LuggageHero?
Yes, our LuggageHeroes receives a commission from all the luggage they store. Because, of course, without our partner shops none of this would be possible. LuggageHero is using the principles of the sharing economy, enabling local shops, hotels, hostel, cafes etc. to offer luggage storage to travelers.
I accidentally started the storage timer!
No Worries, we can easily stop the timer and thereby cancel your mistaken check-in. Just reach out to us at firstname.lastname@example.org or use the chat button on the bottom of each page.
I started and stopped the storage timer as I wanted to change something in my booking!
Just reach out to us at email@example.com and we'll quickly make a refund of the wrongfully charged amount.
How can I find the directions to the shop where I want to store my bags?
In order to receive directions to any of our partner shops, a booking must be made prior to dropping off your bags.
Choosing a specific shop will direct you to the shop info page giving you an overview of the opening hours and whether or not the shop provides Wifi (also shown below each shop on the booking page). Specify the number of bags you want to be stored, the drop-off date and continue by clicking "next."
By submitting your phone number, directions to the shop will be sent to you as a text message as well as Email.
Does LuggageHero have any size limitations?
Our LuggageHeroes can store almost any kind of luggage. However, a few of our luggage storage locations are rather small.
Can I leave my bike with LuggageHero?
If (and only if) your bike is in a bike travel case or bike bag, our LuggageHeroes can easily store it for you. Please be aware of the shop luggage capacity before making the booking. We advise that you find a shop with a capacity above 10.
Where is the luggage stored?
Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is stored away from any public access and secured with an insurance seal every time.
Why does the website keep loading?
We do know that our website isn't always working good enough on some browsers which is why we advise you to use Chrome or Safari for a smoother experience.
Details on how it works:
- No download necessary. To store luggage, travelers simply visit LuggageHero.com, choose a location, and place a booking.
- Start the storage timer on site when dropping off your luggage and stop the storage timer upon pick-up. For those traveling without internet access, most sites have Wi-Fi (designated on the map).
- No fees are charged until luggage is dropped off.
- Users are charged by the hour, with a reasonable daily maximum. Luggage can be stored for multiple days.
- Security seals are placed on bags to assure that luggage remains secure.
Luggage storage in local shops
More than 310 shops in New York, London, and Copenhagen have signed up to provide you with the cheapest and most convenient luggage storage solution available and we’ve already stored luggage for more than 500.000 hours.
Make an online booking to store your luggage with one of our luggage storage locations. Booking will give you the address and directions.
The storage timer must be activated when storing your bags in one of our partner shops. This ensures that you only pay for the hours spent and that your bags are fully insured by LuggageHero. Start the storage timer upon drop-off and stop the storage timer when picking up your bags.