Luggage storage in local shops

Since summer 2016 we have gathered more than 250 shops in New York, London and Copenhagen providing you with the easiest, cheapest and most convenient luggage storage solution seen today.

We have gathered a few frequently asked questions below. If you are not satisfied with the answers, feel free to reach us at contact@luggagehero.com or click the 24/hour support chat button.

FAQ

What is LuggageHero?

LuggageHero is luggage storage in local shops - with more than 250 shops and venues across New York, London and Copenhagen, luggage storage has never been as easy and convenient as now.

By using our online search engine, you are able to locate luggage storage hubs near you or to a, by you, specified area in New York City, London or Copenhagen. Specify your drop of date and the amount of luggage you want stored and the shops that are ready to receive you are listed up top. Make sure they know you'll be arriving and reserve your space by making a booking.

Our LuggageHeroes has all been certified by an employee of LuggageHero and is therefore under our insurance policy, insuring your luggage for up to $2000/€1700.

How to store your luggage with LuggageHero

1. Press book in the top of this page to start browsing your ideal spot for your luggage. Use the map or browse the list of shops.
2. Book risk-free to be guaranteed your spot. You only pay if you end up using your booking
3. Check-in when you arrive at the shop. Directions are forwarded by email and SMS
4. Your bag is secured with a security seal and insurance for up to €2500/$3000
5. Pick up your luggage when convenient and click check-out in your booking.

No reason to find correct currency. Everything is paid online for your safety and convenience.

What is the storage costs with LuggageHero?

If you are dropping of your luggage in Europe (London or Copenhagen), we have an hourly rate of €1 per bag and a €2 startup fee. A maximum total of €10 for the first 24hours and €5 for any additional days.

For New York our hourly rate is $2 per bag with a maximum total of $12 per day per bag.

The total is calculated by using a counter clock, counting the hours spent on storage. Check-in to activate the counter clock and check-out to stop the storage timer. Payment is processed at check-out.

Payment

Submit your credit card information for swift drop-off and pick-up at a LuggageHero location. You don’t need to worry about having the right currency on hand when paying online. All major credit cards are accepted. The shops do not receive cash when using LuggageHero. The insurance on your luggage is valid only if the payment has been made directly to LuggageHero.

Insurance and safe luggage storage

In the collaboration between cover holder First and one of the world's largest insurance companies, Lloyd’s of London, we are proud to be covering each piece of luggage free of charge every time you use our luggage service. The insurance is covered up to $3,000/€2.500 per item of luggage. Make sure you do not pay cash in a drop-off/pick-up shop, because insurance will not cover any bookings that are not paid directly to LuggageHero. You must pay directly to LuggageHero to be covered.

Each piece of luggage seals with a unique identification number for complete reassurance and to guarantee that no one has accessed your belongings. When you arrange for drop-off and pick-up of your luggage, you will receive an automatic receipt via email. The shop will ask to see a valid receipt before returning any luggage to you.

What do you mean with Risk-free booking policy?

You don’t pay unless you drop off your baggage at a LuggageHero shop. We do this because it’s how we personally would like to be treated. Therefore, no amount will be charged if you fail to show up for your booking. If you found a solution that fits your travel plans better just make another booking. That is what we call Risk-Free booking.

Can I change the number of luggage I want stored once I have made a booking?

Unfortunately, this isn't possible yet, but as we have a risk-free booking policy, just make a new booking and cancel the other.

Do I have to download an App?

No, you don't need to download anything to use LuggageHero. You simply book using our website. Once you are at the shop, you check yourself in using the link provided when booking.

Commission to our shops

Our LuggageHeroes receives a commission from all the luggage they store, without them none of this would be possible. LuggageHero is using principles of the sharing economy, making it possible for local shops, hotels, hostel, cafes, and etc. to offer luggage storage to travelers.

I made an accidental check in!

No Worries, we can easily stop the timer and thereby cancel your mistaken check in. Just reach out to us at contact@luggagehero.com.

I checked in and checked out as I wanted to change something in my booking!

Just reach out to us at contact@luggagehero.com and we'll quickly make a refund of the wrongfully charged amount.

I can't find the address of the shop where I want to leave my luggage.

In order to receive directions to any of our shops, a booking must be made prior to drop off.

By clicking on one of the shops, the shop info page will appear giving you an overview of the opening hours and whether or not the shop provides Wifi (also shown below each shop on the booking page). Specify the amount of luggage you want stored, the drop off date and continue by clicking "next".

Submit your phone number and directions to the shop will be sent to you as a text message as well.

Does LuggageHero have any size limitations?

Our LuggageHeroes can store almost any kind of luggage. However, a few of our local shops are rather small. You can help yourself by looking at the storage capacity listed beneath each shop suggestions on your booking page to get an idea of the shop size.

Can I leave my bike with LuggageHero?

If your bike is in a bike travel case or bike bag, our LuggageHeroes can easily store it for you. Please be aware of the shop luggage capacity before making the booking. We advise that you find a shop with a capacity above 10.

Where is the luggage stored?

Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is stored away from any public access and secured with an insurance seal every time.

Our Pricing

/hour per bag

+ one time handling fee of per bag.

The price includes insurance with coverage up to for each bag

1-2-3 How does it work?

Check In When Arriving at the Shop

Attach Free Insurance Tag Found in Shop

Check Out When Returning

Turn your travel days into holidays

We let you store your luggage in a local shop, café or hotel.

Low hourly-rate including full insurance coverage. 

Our cities are:

New York City London Copenhagen

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