Luggage storage near you
FAQ
What is LuggageHero?
LuggageHero is luggage storage in local shops making luggage storage easier and more convenient than ever.
By using our online search engine, you are able to locate luggage storage locations near you or in a specific area. Specify your drop-off date and the number of bags you want to be stored. Making a booking is risk-free and directions will be available to you. Should your travel plans change, you can always cancel the booking.
Can I store luggage for several days?
You can easily store your bags for several days.
How do you store your luggage with LuggageHero?
1. Use the map or browse the list of shops.
2. Amend the number of bags you wish to be stored and the drop-off date.
3. Directions will be sent to you by email and SMS (if chosen). The directions are also available on your booking page.
Everything is paid online for your safety and convenience.
How do you process payment?
Submit your credit card information for swift drop-off and pick-up at a LuggageHero storage location. You don’t need to worry about having the right change on hand when paying online. All major credit cards are accepted. The shops do not receive cash when storing luggage. The insurance on your luggage is only valid if the payment has been made directly to LuggageHero. This also ensures that we can provide you with online support anytime and a platform to find conveniently located luggage storage locations.
Is my luggage Insured and safe?
Every bag you store with LuggageHero is protected against damage, loss and theft. Make sure you do not pay cash in a LuggageHero luggage storage shop: bag protection only covers bookings paid directly to LuggageHero.
When you arrange for drop-off and pick-up of your luggage, you will receive an automatic receipt via email. The shop will ask to see a valid receipt before returning any luggage to you.
Can I pay for luggage storage with cash?
LuggageHero is cash-free luggage storage. When storing your luggage with a LuggageHero luggage storage location, payment must be completed online. This is the only way for a service like LuggageHero to work. It will also ensure that your luggage is fully insured and that we can provide any kind of support.
Can I change the number of bags I want stored after I've made a booking?
Yes, by navigating to the booking options menu on your booking page, you'll be able to adjust the number of bags you need to be stored.
Do I have to download an app?
You may download our app if you wish, but you don't need to download anything to use LuggageHero. You can also simply book online using our website.
Is the shop being paid for being a LuggageHero?
Yes, our LuggageHeroes receives a commission from all the luggage they store. Because, of course, without our partner shops none of this would be possible. LuggageHero is using the principles of the sharing economy, enabling local shops, hotels, hostel, cafes etc. to offer luggage storage to travelers.
How can I find the directions to the shop where I want to store my bags?
In order to receive directions to any of our partner shops, a booking must be made prior to dropping off your bags.
Choosing a specific shop will direct you to the shop info page giving you an overview of the opening hours and whether or not the shop provides Wifi (also shown below each shop on the booking page). Specify the number of bags you want to be stored, the drop-off date and continue by clicking "next."
By submitting your phone number, directions to the shop will be sent to you as a text message as well as Email.
Does LuggageHero have any size limitations?
Our LuggageHeroes can store almost any kind of luggage. However, a few of our luggage storage locations are rather small.
Can I leave my bike with LuggageHero?
If (and only if) your bike is in a bike travel case or bike bag, our LuggageHeroes can easily store it for you. Please be aware of the shop luggage capacity before making the booking. We advise that you find a shop with a capacity above 10.
Where is the luggage stored?
Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks.
Why does the website keep loading?
Our website doesn't always operate efficiently some browsers, which is why we advise you to use Chrome or Safari for a smoother experience.
Luggage storage in local shops
Make an online booking to store your luggage with one of our luggage storage locations. Booking will give you the address and directions.
