We certify shops for your safety
Your safety and security is our priority. That’s why we have local LuggageHero employees review all our shops in New York, London, Copenhagen, Madrid, Barcelona, Lisbon, Boston, Montreal, Rome, Brussels, Nice, Paris, Amsterdam, Chicago, Miami, Venice, Porto, Berlin, Florence, Milan, San Francisco, Vienna and many more.
Every LuggageHero site is inspected so that we can ensure the safety of your belongings and so that you can feel safe personally. The local shop is on a contract with LuggageHero to live up to a set of specific quality standards when storing the luggage. Furthermore, they are subject to continuous quality control carried out by LuggageHero, including the use of mystery shoppers and follow-up reviews by travelers.
When storing luggage with LuggageHero, we guarantee that:
- All items will be carefully stored away from public access and are insured.
- All storage personnel have been instructed on how to handle and store your luggage.
- Storage personnel have been instructed on the procedure of not receiving direct cash payments. All payments are made directly in the web app for your safety.
These strict rules are set in place for your safety. If you ever experience deviations from the above-mentioned criteria, visit our Help Center to learn more.
+1M bags safely stored
What is the concept?
Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks.
How to store your luggage at LuggageHero
Use the search bar up top of the page to start browsing your ideal spot for your luggage or click "My location" Use the map or browse the list of shops.
Once you've booked, you simply show up, click "start storage timer" on your smartphone or follow the link provided on email or SMS. Directions are available once you have made a booking.
Upon pick-up, click "stop storage timer" which will process payment.
How do I calculate the price?
We can store your bags for as long as needed! We have three different pricing rates - the hourly rate for when you need storage for a couple of hours, the daily rate for when you need storage for a single day, and the multiday rate for when you need storage for more than 24 hours. Please note that you need to start the timer for your booking, no matter which rate you choose.
Insurance and safe luggage storage
In the collaboration with First Marine Insurance Ltd., cover holders for Lloyd’s of London, one of the world's largest insurance companies, we are proud to be covering each piece of luggage free of charge every time you use our luggage service. The premium insurance is optional, you can easily add it when making your booking and it will cover your bags for up to $3,000/€2500 while being stored. On the other hand, if you decide not to add the insurance, there is always a guarantee of $500. Make sure you do not pay cash in a drop-off/pick-up shop, because insurance will not cover any bookings that are not paid directly to LuggageHero. You must pay directly to LuggageHero to be covered.
Submit your credit card information for swift drop-off and pick-up at a LuggageHero location. You don’t need to worry about having the right currency on hand when paying online. All major credit cards are accepted. The shops do not receive cash when using LuggageHero. The insurance on your luggage is valid only if the payment has been made directly to LuggageHero.
No download necessary
You don't need to download anything to use LuggageHero. You simply book using our website. Once you are at the shop, you check yourself in using the link provided when booking. But we of course suggest to download our app for more comfort.
Where is the luggage stored?
Luggage storage sites are located inside existing businesses, including retail outlets, hotels, cafes, and more. All are vetted by LuggageHero’s local employee, who performs regular quality checks. Every piece of luggage is stored away from any public access.
Can I cancel my booking with LuggageHero?
Of course! We know that plans can change; therefore you have the option to cancel a booking free of charge until midnight before your drop-off date by going to your booking page > Booking options > Cancel booking
For same-day cancellations, a fee of €5.00/$5.00/£5.00/DKK30.00 per bag will be charged for the booking, and for no-show bookings, a fee equal to a full day of storage per bag will be charged for the booking.